Privacy Policy

Who is responsible

Tavoria Nutrition Ltd., 48 Great Portland Street, London, W1W 7LT, United Kingdom. Contact for privacy matters: [email protected].

Legal framework

Personal data is processed under UK GDPR and the Data Protection Act 2018 and the other rules that apply in United Kingdom. Where this policy and the law differ, the law prevails.

What we collect

When you order, we collect what is needed to deliver: name, delivery address, email, phone and the order contents. We do not collect or store card data on this site. When you browse, the site records technical data, IP address, browser, pages visited, through cookies described below.

• Customer contact and shipping details including full name, postal address, email address, and telephone number
• Order transaction history, delivery preferences, and customer service communication records
• Technical telemetry and device diagnostics including IP address, operating system, and browser type
• Customer support inquiries, correspondence logs, and delivery feedback

Why we use it

• To process and deliver orders and to handle returns.
• To answer your requests and send order updates.
• To keep the site secure and measure how it is used.
• To send offers, only if you subscribed, and you can unsubscribe from every message.

Cookies and browser data

The site stores small files in your browser. Necessary cookies keep the cart and the checkout session working and cannot be switched off. Analytics cookies tell us which pages are used, in aggregate. Marketing cookies are set only with your consent in the cookie banner. You can withdraw consent at any time in the banner or in your browser settings; see the Cookie Policy for the full list.

Who we share it with

Couriers receive the delivery details. The payment provider receives what is needed to take the payment. Hosting and analytics providers process data on our behalf under a contract. We never sell personal data.

Tavoria Nutrition Ltd. operates exclusively within the United Kingdom and does not sell or share personal consumer information for commercial consideration.

How long we keep it

Order data is kept for as long as accounting law requires, then deleted. Account data is kept until you close the account. Analytics data is kept for 14 months.

Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom residents possess statutory rights including the right to access personal data, request rectification of errors, demand erasure, restrict processing, and obtain data portability.

Security

Tavoria Nutrition Ltd. does not process, collect, or store payment card details. The store accepts payment exclusively via Cash on Delivery and Direct Bank Transfer, meaning no debit or credit card data enters our technical infrastructure.

Questions about this policy

Write to [email protected] or call +44 020 175 9824 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.

Merchant

Tavoria Nutrition Ltd.

Registered address

48 Great Portland Street, London, W1W 7LT, United Kingdom

Email

[email protected]

Phone

+44 020 175 9824

Working hours

Mon-Fri 09:00-18:00, Sat 10:00-16:00

Registration

Company No. 87324246