You can return any item bought from Tavoria within 30 days of delivery, for any reason. This page explains the conditions, the steps, who pays for what and how quickly the money comes back.
To qualify for a refund within the 30-day return window from delivery, Omega-3 supplement units must remain unopened, untampered, in their original packaging, with all hygiene foil and neck seals fully intact.
If the item is faulty, damaged or not what you ordered, we pay, we send a prepaid label or arrange a courier pickup. If you changed your mind, the return shipping is paid by you; we deduct nothing else.
The refund is issued within 3 business days after the item passes inspection. Cash-on-delivery orders are refunded by bank transfer to the account you name; bank-transfer orders go back to the same account. The bank usually posts it in 1-5 business days.
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Correct item sent, wrong one collected | None |
| Parcel lost | Resend or full refund after courier trace | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the item price | Return shipping only |
To exchange for another size, variant or product, follow the return steps and place a new order; we refund the returned item as soon as it arrives. If the exchange is due to our mistake, the new order ships at no cost.
An order can be cancelled free of charge until it is dispatched. Write to [email protected] with the order number. After dispatch, the return procedure applies.
Write to [email protected] or call +44 020 175 9824 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.
Tavoria